About Dina:

Dina is growing! Dina is a leading Chicago-based health-tech company whose mission is to create a better life for aging adults through solutions that connect a network of healthcare providers, payors, caregivers, families and community resources. Our web and mobile applications are the industry’s first fully integrated suite for HIPAA-compliant communications including care coordination, transitions, and insights. All of this is powered by our in-house predictive models that identify and escalate patients who show a high risk for returning to the emergency department or require specialized support in order to optimize the health and safety of each patient’s journey.

As the Dina Network grows, we strive to deliver stellar customer support, engagement and value. As a Customer Success Associate at Dina, you will be responsible for helping our customers achieve success via project management skills, outreach strategies fueled by hands-on data analysis, product expertise, and an empathetic attitude. Our goal is to ensure we meet and exceed all network and customer measures of success.

As part of the Customer Success Team at Dina, the Customer Success Associate will have direct exposure into crafting the processes that position the company for continued growth.

You Will (the exciting stuff!):

  • Maintain an expert level understanding of the Dina platform to respond to customer inquiries relating to platform features, issues, questions, and concerns
  • Be the voice of the end user! Ensure that feedback finds it way back into the product and that our company continues to champion the end user experience
  • Develop and maintain processes designed to identify both network successes and relationship growth opportunities
  • Proactively engage with end users to maintain a positive relationship and clear line of communication
  • Create documentation to support the successful feature and product adoption across your managed organizations
  • Manage and track customer deliverables ensuring adherence to each timeline and internal visibility
  • Project manage Dina customer projects, with a focus on on-time delivery and top-notch quality
  • Track and communicate progress with key internal and external stakeholders
  • Act as an implementation liaison across other departments including Product, Sales, Operations, Engineering and more
  • Participate in the support process, ensuring that clients receive timely and adequate support while utilizing the platform

You Are:

  • Detail oriented with strong verbal and written communication skills
  • Passionate about solving problems in healthcare
  • Excited to have an impact and ability to thrive under pressure

You Have:

  • A Healthcare, Social Work, or Business Degree
  • Referencable ability to manage complex situations while driving great communication
  • The ability to work remotely with tools such as Zoom, Google Drive and Slack
  • Entry level experience working for a healthcare provider or software vendor

Benefits:

  • Health insurance, disability insurance, commuter benefits
  • Unlimited PTO plan
  • 2-times weekly work from home policy (currently 100% remote)
  • Variety of work and different problems to solve
  • Small, high performing team — immediate opportunity for high impact